Getting Started?

  • administrators

    Hi all, it seems that this issue could be related to not tapping accept on the notification permissions. Will be following up with you individually to ensure that this issue is corrected.

  • administrators

    @gflvern @Rosche @Andy @Z-engineer
    Thank you for reporting your bugs and for the screen shots. Thanks to your help, we've discovered an issue where if you do not allow the Iota Connect app to access location services when doing initial setup, the app will be unable to find any Iotas. The only way to fix this, at this time, is to delete the app and re-install it. Make sure to allow location services when the box pops up. iOS classifies bluetooth beacons as part of location services.

    Please try this solution and see if your app can detect the Iotas.

  • @anuj_iota great that does seem to have solved the problem, it's now finding the iotas. I'll set them up properly tonight.


  • Hi @anuj_iota sorry to say but it's still not working for me. Removed the app and reloaded with location services and Bluetooth on, along with accepting the popup...but alas, still not working. Tried it a couple of times. Let me know if there is anything else I can try. I'm mainly an android user so can wait until the android app comes along

  • administrators

    @Andy I was more hopeful that it would work for the others since it was very unlikely they had 5/5 failures. Since you only have one, you might have received a "bad" unit. We are looking into this scenario right now and trying to reproduce the failure on our end, as well as speaking to the module manufacturer. Your report is going to be helpful going to them and describing the problem. If you can bear with us and hopefully answer any upcoming questions we have, we may be able to fix it for you.

  • administrators

    @Andy I believe I have the fix for you. Please follow the steps in the guide here in the FAQ, under the "Increase Transmit Power" section:

  • @anuj_iota do location services have to be always on for the iotas to work?

  • administrators

    @gflvern This can be definitively answered by @rishabh_iota, but yes, my understanding is that location services must always be on. This is only to detect the presence and range of Iotas using Bluetooth, we aren't using GPS or anything else.

  • @anuj_iota thanks I'll try it out tomorrow night and let you know :)

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